BMA has developed proven quality techniques, tools, and procedures to help ensure that the work being performed under this contract meets Seaport-E and the U.S. Navy performance standards.
Our quality control plan will be initiated during our phase-in process and will continue throughout the life of the project. The following aspects of our QCP have proven successful in ensuring compliance with task order and/or contract and SLA requirements.
Deficiency Inspection and Identification: BMA implements simple but rigorous monitoring techniques consistent with QC concepts and effective measures of performance to identify potential deficiencies. These processes will help ensure compliance with performance standards as well as any and all applicable laws and regulations.
Performance Evaluations: BMA will evaluate its performance by implementing the approved QCP. This is a plan of action for maintaining and/or exceeding specific standards of high performance in accordance with contract requirements and client expectations as defined by the PWS.
Deficiency Corrections: As deficiencies are confirmed, BMA’s project leads develop a comprehensive process to help ensure issues are appropriately addressed.
Corrective Action Program: BMA’s PM will meet regularly with the team to discuss performance and to ensure that any problems are resolved expeditiously and with solutions that are lasting. In general, we use a corrective action program that is part of our overall QC program. In all instances, appropriate measures will be taken by the PM, designated staff, and/or Contractor Management to correct deficiencies.
Procedures for rectifying deficiencies will include: (1) increasing the number of inspections to ensure that all services are in compliance; (2) immediate response to any non-compliant item; (3) correction of non-compliant items at the point of discovery; (4) documentation of non-compliant items; (5) staff re-training and counseling; and (6) problem resolution.
To prevent recurrence of identified deficiencies, BMA’s PM and designated QC corporate staff will initiate follow-up monitoring activities to ensure that the desired corrective actions have been achieved and are being sustained. These activities will involve additional inspections, continuous monitoring, and follow-up with the customer to ensure satisfaction. When necessary, detailed corrective action plans will be implemented for specific types of deficiencies. All corrective action plans will be monitored by our PM and will be tracked on a master QC problem log by the PM to ensure problem correction or resolution.
Training to Correct Problems: New employee orientation is implemented to properly familiarize personnel with the requirements of the contract and/or TO. In collaboration with the client, BMA will design and implement any needed training to enhance the capabilities of employees assigned to the TO. Employees will also receive any additional or refresher training necessary to correct problems or deficiencies encountered in performance of their work at no cost to the government.
The PM, direct supervisor, and/or the Corporate QC and HR personnel will identify employees’ specific training needs, provide training that is specifically aimed at correcting identified deficiencies in work performance, test employees’ knowledge and skills at the conclusion of training, and document the training provided. In addition to training, BMA will provide periodic refresher training for a variety of skill sets as needed.